Privacy Policy
Japan 2 Melbourne respects your privacy and takes reasonable steps to protect the personal information you provide when visiting our website or placing an order.
Information We Collect
When you place an order, contact us or subscribe to updates, we may collect information including your:
- Name
- Email address
- Billing and delivery address
- Telephone number
- Order and communication history
Our website and its service providers may also collect limited technical information, such as your device type, browser, IP address and website activity, through cookies and similar technologies.
How We Use Your Information
We use this information only where reasonably necessary to:
- Process and deliver your order
- Provide order and shipping updates
- Respond to enquiries
- Manage returns, refunds or customer-service requests
- Maintain business, tax and transaction records
- Improve our website and customer experience
- Send marketing communications where you have chosen to receive them
- Prevent fraud, misuse or unlawful activity
- Meet our legal obligations
Payments
Payments are securely processed by third-party payment providers. Japan 2 Melbourne does not directly receive or store your complete credit or debit card details.
Payment providers process your information according to their own privacy policies and security practices.
Sharing Your Information
We do not sell or rent your personal information.
Information may be shared only when reasonably necessary with trusted service providers involved in operating our business, including our website platform, payment processors, delivery providers, email services and professional advisers.
These providers receive only the information required to perform their services. Some may process or store information outside Australia and are governed by their own privacy policies.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers or business.
Data Security and Retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No online system can be guaranteed to be completely secure. Personal information is retained only for as long as reasonably necessary to fulfil the purposes described above and meet applicable legal, accounting and record-keeping requirements.
Cookies
Our website may use cookies and similar technologies to operate the store, remember customer preferences, understand website usage and improve the shopping experience.
You can restrict cookies through your browser settings, although doing so may affect some website functions.
Accessing or Correcting Your Information
You may contact us to request access to, correction of or deletion of personal information we hold about you. Some information may need to be retained where required for legal, tax, fraud-prevention or business record-keeping purposes.
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided or by contacting us.
Contact
If you have a question or concern about how your personal information is handled, please contact Japan 2 Melbourne through the contact details provided on this website.
We may update this policy occasionally to reflect changes to our business, website services or legal obligations.
Last updated: September 2026